LiveVox: The Game-Changing Cloud Contact Center Software You Can Download Now
- The benefits of using LiveVox for contact center agents H2: How to download LiveVox through the Agent Sign In page - A step-by-step tutorial on how to download the Agent Desktop Native (ADN) application- A screenshot of the download link and the installation process H2: How to install and configure LiveVox on your computer - A step-by-step tutorial on how to run the installer and launch the application- A screenshot of the configuration settings and the login screen H2: How to use LiveVox for omnichannel communication - A brief overview of the ADN features and capabilities- A screenshot of the agent desktop and the available channels H2: How to troubleshoot common issues with LiveVox - A list of common problems and solutions for LiveVox users- A screenshot of the support page and the contact information H2: Conclusion - A summary of the main points and a call to action for the readers Table 2: Article with HTML formatting How to Download LiveVox: A Guide for Contact Center Agents
If you are a contact center agent who wants to improve your customer engagement, performance, and productivity, you might want to consider using LiveVox, a cloud-based call and contact center software. In this article, we will show you how to download, install, and use LiveVox on your computer. We will also provide some tips on how to troubleshoot common issues with LiveVox. By the end of this article, you will be ready to start using LiveVox for your omnichannel communication needs.
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What is LiveVox and why you need it
LiveVox is a proven cloud platform that helps business leaders transform their contact center's performance. It offers a unified solution that integrates tools, channels, and data to maximize ROI, customer experience, and agent performance. Some of the features of LiveVox include:
Browser-independent access to the agent desktop
Integrated voice using the computer (WebRTC) to place a call
Desktop recording and quality management
Omnichannel support for voice, email, chat, SMS, social media, and video
Artificial intelligence and analytics for automation and optimization
Public cloud infrastructure and 24/7/365 support
LiveVox is trusted by game-changing clients for more than 20 years and recognized by the industry's leading analysts. It has been named a Contender in The Forrester Wave: Contact Center As A Service, Q1 2023 and an Innovator in Aragon Researchs 2022 Globe for Intelligent Contact Centers. It has also shown a three-year, 229% ROI and payback in less than 6 months according to a Forrester Total Economic Impact study.
How to download LiveVox through the Agent Sign In page
To use LiveVox on your computer, you need to download the Agent Desktop Native (ADN) application. This is an installable application that enhances the agent experience with browser-independent access, integrated voice, desktop recording, and more. To download the ADN application through the Agent Sign In page, follow these steps:
Go to the Agent Sign In page at
Sign in with your credentials (username, password, campaign ID)
Click the Get The App link at the bottom of the page. Your browser will automatically detect the correct download file for your operating system.
Save the file in your preferred location on your computer.
The following screenshot shows how the download link looks like on the Agent Sign In page:
After you download ADN, you need to install and configure it on your computer.
How to install and configure LiveVox on your computer
To install and configure LiveVox on your computer, follow these steps
Double-click the file to run the installer. Follow the instructions on the screen to complete the installation.
Launch the ADN application from your desktop or start menu.
Enter your configuration settings. You will need to provide the following information:
- Server URL: This is the URL of the LiveVox server that you are connecting to. It should be in the format of
- Username: This is your LiveVox username that you use to sign in.
- Password: This is your LiveVox password that you use to sign in.
- Campaign ID: This is the ID of the campaign that you are assigned to.
- Agent ID: This is your unique identifier as an agent.
- Extension: This is your extension number for making and receiving calls.
- Phone Type: This is the type of phone that you are using. You can choose from WebRTC, SIP, or External.
Click the Save button to save your settings.
Click the Login button to log in to LiveVox.
The following screenshot shows how the configuration settings look like on the ADN application:
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After you log in, you will see the agent desktop and the available channels.
How to use LiveVox for omnichannel communication
LiveVox enables you to communicate with your customers through multiple channels, such as voice, email, chat, SMS, social media, and video. You can access these channels from the agent desktop, which is a web-based interface that provides you with all the tools and information you need to handle customer interactions. Some of the features and capabilities of the agent desktop include:
A dashboard that shows your status, performance, and notifications
A toolbar that allows you to control your availability, make and receive calls, and switch between channels
A workspace that displays the customer profile, interaction history, scripts, surveys, and other relevant data
A chat window that lets you chat with your customers, supervisors, and peers
A sidebar that gives you access to additional resources, such as knowledge base, CRM, and external applications
The following screenshot shows how the agent desktop looks like on the ADN application:
To use LiveVox for omnichannel communication, you need to follow these steps:
Select the channel that you want to use from the toolbar. You can choose from Voice, Email, Chat, SMS, Social Media, or Video.
Wait for an inbound interaction or initiate an outbound interaction. Depending on the channel, you may need to enter some information, such as phone number, email address, or chat ID.
Handle the interaction according to your campaign guidelines and best practices. You can use the workspace to view and update customer data, follow scripts and surveys, transfer or conference calls, and more.
End the interaction when it is completed. You may need to enter some disposition codes or notes to record the outcome of the interaction.
Repeat steps 1-4 for each interaction until your shift is over.
How to troubleshoot common issues with LiveVox
Sometimes, you may encounter some issues with LiveVox that affect your ability to use it properly. Here are some of the common problems and solutions for LiveVox users:
ProblemSolution
You cannot download or install ADN on your computer.Make sure that you have a stable internet connection and enough disk space on your computer.